There have been many articles and a lot of literature written
on emotional intelligence and whilst many people are aware of
it, to many, the words don’t make sense. They suggest an
oxymoron. How can intelligence which is rational, and emotions
which are not necessarily rational, be
We all realise that emotions are constantly flowing in us. If
for example you take an instant dislike on first meeting to
someone because they speak poorly and you admire good speech,
you may miss the prospect of a fantastic opportunity. You have
been blown off course by an emotional storm and this
uncontrolled emotion may cause personal and business harm. Your
emotions have broken through the normal control mechanisms.
This is clear evidence that emotions are constantly changing
and can do so in a way that impacts productivity, performance
and opportunity. How often have you thought negatively about
someone else’s behaviour? Has this thinking ever impeded your
decisions and outcomes? Has it led to distrust of the person in
a work or social relationship?
What is emotional intelligence? It is the ability to recognise
emotions in both yourself and others and contingent on this, to
use the knowledge to think more effectively, to understand what
causes feelings and to manage emotions as they influence
thinking, behaviour and capacity to problem solve. All these
factors are at work to influence productivity, performance and
profitability. Using emotions with intelligence gives a person
an edge for optimal personal capacity and performance and for
leading and directing others most effectively.
A lot of scholarly work has been done that indicates that you
can measure emotional intelligence, you can measure a person’s
intuitive capacity. Once measured there are tools, systems and
processes to use to develop yourself, with positive results for
the bottom line and a more harmonious workplace, where there is
better management of stress and leaders who really lead. I’m
sure we can all remember leaders who stood out from the rest
because that person was inspirational, motivational and cared
about you and others in the workplace. We would go that extra
mile for that person based on the relationship of trust and
understanding that existed. That leader would be described as
being high in emotional intelligence. It is an outstanding
A measure of emotional intelligence is the MSCEIT, (Mayer,
Salovey Caruso Emotional Intelligence Test), developed by
psychologists who are acknowledged as leaders in emotional
intelligence measurement and testing.
Their research indicates
that emotions are an important component of work life as
they drive commitment, negotiation, conflict and change.
Emotion is vital to make good decisions, take optimal
action to solve problems, manage change and be
successful. Good decisions require emotional and logical
skills and emotional intelligence integrates rational and
emotional styles to reach optimal solutions and
effectively problem solve, manage yourself and others and
be an inspiring leader.
There is a proven connection
between good leadership and high emotional intelligence.
Emotional intelligence is an ability that we are all born
with and it can be increased and